Every Minute of Downtime Matters
Get Urgent Help When Needed
We know that every minute of downtime for your equipment matters. With reactive support services we‘ll deliver fully qualified engineer support for unexpected or even emergency failures of your equipment – we’ll mobilise to attend your site and resolve the faults urgently, keeping you updated of all progress
Call Out & Reactive
Response Benefits
Here at Espresso Service reactive management is important to us and we pride ourselves on our customer service. If your equipment develops a problem, simply contact us and will have a dedicated member of our team take care of everything for you. From the initial telephone call, we’ll identify exactly what the issue is and provide instant support to your business, often rectifying faults without the need for a reactive visit.
Should the fault require a call out, we’ll mobilise a fully qualified engineer to attend your site within your selected service level agreement time frame and resolve the faults, keeping you updated of all progress and works right up to their conclusion.
We offer many different service levels for your business, allowing you to select whats best for your business in both cover and costs.
Our main four tiers are:
24 Hours / Next Business Day
These four tiers give you the flexibility to choose the level of service that’s most applicable to the importance of your business. Different factors can affect your required service level, such as equipment age and the size of your business. If you’re unsure, contact our service centre team for open and honest reactive management advice.
Some common components of coffee machine maintenance service pricing may include:
- Inspection and cleaning
- Replacement of worn or damaged parts
- Calibration and adjustment
- Preventative maintenance
The pricing for coffee machine maintenance service will depend on several factors, such as the complexity of the machine, the extent of the needed repairs or maintenance, and the geographic location of the service provider.
It’s important to get a detailed quote to ensure that we can make an informed pricing decision.
Customized preventative maintenance plans for your unique business needs.
Talk to salesMain Steps of the Service
Initial
Consultation
Through a phone call we will identify exactly what the issue is and provide instant support.
Planning of
the Visit
We will decide if the fault requires a call out, if not – we will try to rectify the fault remotely.
Reactive
Visit
Should the fault require a call out, we’ll mobilise a fully qualified engineer to attend your site within your selected service level agreement time frame and resolve the faults.
Reporting
Our engineer will be keeping you updated of all progress and works right up to their conclusion.
Discover what our happy customers have to say
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Rebecca Evans, Buyer-IndirectsAs part of Prezzo’s coffee offer relaunch, we wanted to ensure we onboarded coffee supply partners who were experts in each of their fields.
For coffee machine service, it was an easy decision for us, as we had been working with Espresso Service on a project already where they delivered everything, we had asked of them in a professional and timely way. Their knowledge of coffee and service far exceeded our expectations, and we were very happy to be able to award them the service contract on a permanent basis. We very much look forward to continue working with them.
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Steve Owens, Central Operations ManagerAzzurri have enjoyed working with Espresso Service for many years. We were originally introduced to them by an FM company.
This year we made the decision to move to a new FM provider and we did not hesitate in asking Espresso Service to move across with us. Their desire to continually improve their ways of working and introduce new innovations is very refreshing in the service industry.
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Neil Chapman, Category Director (SES) & Sourcing DirectorWe have worked with Espresso Service for many years and during this time they have and continue to be a key trusted partner of ours. We value their innovative approach to service and the solutions they offer us and our clients.
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Richard O’Brien, Procurement ManagerEspresso Service has been providing coffee equipment maintenance to Greene King since 2015.
The length of time we have been working with them is testament to their quality of service, and constant drive for innovation and change. We were delighted to hear that they have recently been awarded B Corp accreditation and are looking forward to working with them to help reach our goal of being net zero by 2040.