How To Avoid Calling Us Out

Machine not working at all
  • Check power supply to machine is switched on
  • Check coffee machine is switched on to the heat position
  • If machine has electronic timer check it is not in sleep mode
No coffee/ water from group head
  • Check water supply is turned on. Pressure gauge should read min 2bar when machine not in use
  • Check water pump is working. Gauge should read 9bar while trying to make a coffee
  • Check correct filter basket is being used
  • Check coffee grind is not too fine
Steam arm not working
  • Check steam nozzles are not blocked
  • Check steam pressure gauge is reading correct pressure and does not drop to zero when steam tap is opened
  • Check steam knob is not broken on the shaft of the tap
  • If machine is fitted with a site glass, check boiler level is correct
No Hot water
  • Check machine is at working pressure
  • Check hot water arm defuser is not blocked
  • If machine is fitted with a sight glass, check boiler level is correct
  • Check hot water knob is not broken on the shaft of the tap
Machine is leaking
  • If water is clear check that the water supply hose is not leaking at connection
  • If water is dirty/coffee coloured. Check waste pipe is not blocked
  • Remove drip tray and check machine waste box is not blocked
  • If leak cannot be stopped, turn off the power to the machine and then turn off water supply to machine
Coffee tastes bad
  • Have the group filter holders been cleaned?
  • Have the group heads been cleaned?
  • Check grinder settings
  • Are the coffee beans stale? Try changing the coffee beans by using a fresh bag
  • Has the water softener been changed recently?
  • Check that the coffee grind is correct
Coffee is cold
  • Is the machine up to temperature, check pressure gauge
  • Check filter holders are always left locked into the group head
  • Are the cups being used warm?
Coffee grounds in cup
  • Clean group head
  • If filter holders are leaking then the group heads requires a service
  • Filter holder worn
Coffee delivery too fast
  • Check that the correct filter basket is in the correct filter holder
  • Coffee grind is too course
  • Coffee weight incorrect
Coffee delivery too slow
  • Check that the correct filter basket is in the correct filter holder
  • Coffee grind is too fine
  • Coffee weight incorrect
  • Check pump pressure, should be at 9bar
Coffee grouts in handle too wet
  • Check grinder is switched on
  • Check coffee settings
  • Coffee weight incorrect
  • Is the filter holder at correct temperature, should be left locked into the group head
  • Check that correct filter basket is in the correct filter handle
Unable to froth milk
  • Is there steam pressure?
  • Is the operating pressure at 1bar or above?
  • Try a different batch of milk (with a different sell by date)
  • Try UHT milk
No coffee in doser
  • Check hopper slider is open
  • Check beans are not stuck in hopper neck
  • Check grinder is switched on and has power
Grinder not working
  • Check grinder is switched on
  • Check if grinder is hot. If yes allow 20mins to cool and check above
Grind too course/ fine
  • Adjust grinder ring a notch at a time, run grinder and discard old coffee before retrying
No milk just steam
  • Check milk container has sufficient milk
  • Check milk pipe is not kinked
  • Check milk frother is clean
  • Check milk frother is fitted on machine correctly and is properly connected
No frothed milk from an automatic machine
  • Check milk frother is clean
  • Check air pipe is not kinked
  • Try milk from a different batch, with a different sell by date