CUSTOMER SERVICE ADVISOR
The people in our customer service advisor jobs play a vital role in keeping the satisfaction levels of a company’s customers high and in helping them make the most of the services they are paying for.
The role involves interacting with a wide variety of customers, helping to resolve problems and assisting customers to get the most out of the service we provide. How our customer service advisors deal with customers will greatly influence our public and have a crucial impact on the number of customers who remain loyal or look elsewhere.
During a typical day, a customer service advisor will answer calls from customers and some may be required to provide digital correspondence, carrying out tasks that include responding to social media comments or emails.
Our customer service advisers need to be adaptable, friendly and positive in their interactions, reassuring them that their problems are being given the attention they deserve and that they will be resolved.
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