Our Service Keeps You Serving
You already have the coffee your customers love – now it’s essential they will get their perfect cup of coffee every day. Our experienced engineers will take care of your coffee equipment and help your business run smoothly.
Maintenance services for all coffee
equipment
We provide planned thorough coffee machine maintenance – this will prevent any unexpected malfunctions of equipment and ensure the durability of your machines.
Coffee machine steam boiler inspections will ensure that the pressure system within your commercial machine is compliant with the safety requirements of operation.
We will provide recommendations if grinder blades need replacement, set you up with cleaning products from our assortment if needed, replace the grindstones and reset the grinder to give your customers the perfect coffee.
The water quality used in coffee machines is crucial for a smooth running of equipment and the flavour of your coffee. We will manage the prevention of limescale build-up and damage by providing high-quality water filters and taking care they will get replaced on time. Water plays a huge role in coffee, so why risk the taste of your coffee with poor quality water treatment management?
We know that every minute of downtime of your equipment matters. With reactive support service, we‘ll deliver fully qualified engineer support for unexpected or even emergency equipment failures – we’ll mobilise to attend your site and resolve the faults urgently, keeping you updated of all progress.
Brewing quality and expertise,
one cup at a time
Reliability & expertise
Speed &
efficiency
Innovative solutions
We encourage our customers to re-use and repair their coffee equipment rather than giving up to purchasing new equipment.
We actively recycle old coffee equipment parts.
We use cargo bikes to deliver replacement parts to our clients, reducing our carbon footprint and promoting a more sustainable approach to transportation.
- Become Climate Positive by 2030
- Electrification of our vehicle fleet
- Green spare part deliveries via bike in central London
- Progress managed through our carbon assessment on the Xtonnes platform
Our membership of BCorp demonstrates our commitment to meeting their standards of social and environmental performance, accountability, and transparency.
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A member of a global movement aimed at creating a shared, durable prosperity for he world. We commit to improving our business practices to positively impact the environment. |
Discover what our happy customers have to say
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As part of Prezzo’s coffee offer relaunch, we wanted to ensure we onboarded coffee supply partners who were experts in each of their fields.
For coffee machine service, it was an easy decision for us, as we had been working with Espresso Service on a project already where they delivered everything, we had asked of them in a professional and timely way. Their knowledge of coffee and service far exceeded our expectations, and we were very happy to be able to award them the service contract on a permanent basis. We very much look forward to continue working with them.
Rebecca Evans, Buyer-Indirects -
Azzurri have enjoyed working with Espresso Service for many years. We were originally introduced to them by an FM company.
This year we made the decision to move to a new FM provider and we did not hesitate in asking Espresso Service to move across with us. Their desire to continually improve their ways of working and introduce new innovations is very refreshing in the service industry.
Steve Owens, Central Operations Manager -
We have worked with Espresso Service for many years and during this time they have and continue to be a key trusted partner of ours. We value their innovative approach to service and the solutions they offer us and our clients.
Neil Chapman, Category Director (SES) & Sourcing Director -
Espresso Service has been providing coffee equipment maintenance to Greene King since 2015.
The length of time we have been working with them is testament to their quality of service, and constant drive for innovation and change. We were delighted to hear that they have recently been awarded B Corp accreditation and are looking forward to working with them to help reach our goal of being net zero by 2040.
Richard O’Brien, Procurement Manager